NHTSA Complaint #11141873 — 2018 GMC TERRAIN UNKNOWN OR OTHER

Complaint Details

ODI Number	11141873
Vehicle	2018 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	October 2, 2018
Date Filed	October 22, 2018
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

THEIR IS A START/STOP FEATURE IN THIS MODEL WHERE THE CAR AUTOMATICALLY SHUTS OFF WHEN THE VEHICLE STARTS. I'M TOLD IT'S FOR FUEL EFFICIENCY. ONE DAY I STOPPED AT A STOP SIGN WHICH HAPPENED TO BE ON A SMALL HILL. THE CAR STOPPED AND BEGAN ROLLING BACKWARDS. IT SCARED ME AND I THOUGHT I WOULD HIT THE CAR BEHIND ME. I IMMEDIATELY TOOK MY FOOT OFF THE BRAKE TO MAKE THE CAR RE-START, THEN IMMEDIATELY STEPPED ON THE BRAKE. I DON'T THINK WE SHOULD SACRIFICE SAFETY OVER FUEL. IF ONLY THERE WAS AN OPTION TO DISABLE THIS FUNCTION. I WAS SCARED FOR THE PEOPLE WHO WERE BEHIND ME. SCARY SITUATION TO BE IN!

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