NHTSA Complaint #11141736 — 2010 DODGE JOURNEY

MY DODGE JOURNEY WILL LEAVE ME STRANDED, IN WHAT IT SEEMS, THE MOST INCONVENIENT TIMES. THIS ISSUE WILL HAPPEN AT LEAST TWICE A WEEK NOW. I WILL TURN THE IGNITION AND TRIED TO START THE CAR, BUT ALL I'LL GET IS A "CLICK" SOUND. SOMETIMES PUTTING THE CAR IN NEUTRAL WORKS, MOST OF THE TIME DOESN'T. SOMETIMES I CAN'T EVEN GET THE CAR OUT OF PARK, EVEN WHEN THE KEY IS INSERTED AND MOVED TO START. WHAT IT SEEMS TO WORK ALMOST EVERYTIME IS TO WAIT IT OUT. IT'S A HUGE WASTE OF TIME, BUT I'VE WAITED ANYWHERE FROM 18 MINUTES UP TO 1 HOUR AND 34 MINUTES. I'VE TAKEN THE SUV ON MULTIPLE OCCASIONS TO THE DEALERSHIP AND SPEND MORE THAN $2,000 IN APPARENT FIXES THAT DOESN'T DO ANYTHING. I'VE DONE RECALLS FOR THE IGNITION AND THE WIRE HARNESS, AS WELL AS REPLACING THE BATTERY (TWICE), STARTER (THREE TIMES) AND THE NEUTRAL SAFETY POSITION SWITCH (ONCE). CALLED DODGE ON MULTIPLE OCCASIONS, BUT THEIR RESPONSE IS THAT THEY DON'T KNOW WHAT'S CAUSING THIS PROBLEM AND THAT APPARENTLY THERE'S NOT ENOUGH COMPLAINTS ABOUT THIS ISSUE. THIS IS THE VEHICLE MY WIFE USES TO GO TO WORK AND TAKE THE KIDS AROUND. I'VE READ THAT SOME PEOPLE, THEIR VEHICLES, JUST STOPPED WORKING IN THE MIDDLE OF THE STREET WHILE THEY WERE DRIVING. SUPER UNSAFE AND DODGE DOESN'T WANT TO TAKE RESPONSIBILITY FOR THEIR MALFUNCTION.