NHTSA Complaint #11140536 — 2013 FORD ESCAPE

WHEN I FIRST PURCHASED THE ESCAPE THE TRUNK HANDLE FELL OFF INTO MY HAND, IT WAS REPLACED. THE PASSENGER DOOR OPENER HANDLE APPARENTLY IS WRAPPEND IN SILVER PLASTIC, THAT CUT A PASSENGER, I HAVE SPENT YEARS ASKING THEM TO REPLACE IT, THEY FINALLY DID LAST MONTH, OF COURSE NOW OUT OF WARRANTY SO I HAD TO PAY FOR IT. I HAVE HAD A RECURRING ISSUE WITH MY REAR PASSENGER DOOR INTERIOR PANEL SEPARATING FROM THE METAL EXTERIOR PANEL, RENDERING THE DOOR USELESS. MY 7 YEAR OLD DAUGHTER CANNOT GET INTO OR OUT OF THE VEHICLE ON HER SIDE. THE CLIPS HAVE BEEN REPLACED 3 TIMES AT THE DEALERSHIP AND THEY ARE SUGGESTING REPLACING THE INTERIOR BECAUSE IT IS "WARPED" HOW DOES A GARAGED VEHICLE'S INTERIOR BECOME "WARPED" TO AN EXTENT WHERE THE CLIPS CANNOT HOLD THE PART IN PLACE AND REPEATEDLY SNAP? THE CLIPS ARE PLASTIC AND SIMILAR TO THE INTERIOR OF THIS MODEL PLASTIC IS WEARABLE, AND FORD SHOULD BE REPLACING THIS ITEM, NOT ME. I HAD A 2001 EXPLORER FOR 14 YEARS THAT I NEVER HAD ISSUES WITH, PRIMARILY BECAUSE IT WASN'T CONSTRUCTED WITH PLASTIC.THIS IS A SERIOUS SAFTEY ISSUE AND MY CHILD SHOULD NOT BE TRAPPED IN A VEHICLE. I HAVE ALSO HAD A RECURRING ISSUE WITH THE FRONT SUSPENSION, THE SHOCKS WERE REPLACED AND THE MATTER HAS GOTTEN WORSE. THIS ISSUE TOOK PLACE AFTER THE TIRE WAS REPLACED BECUASE OF A NAIL PUNCTURE. I AM RESPONDING TO THE DEALERSHIP TODAY 10/16/2018 TO SEE WHAT THEY ARE GOING TO DO ABOUT THIS PROBLEM, THAT I DID NOT CREATE AND HAVE ATEMPTED TO HAVE REPAIRED SINCE JULY 2018. WHEN THE CAR IS IN MOTION THE PASSENGER SIDE SIMPLY SEEMS AS IF IT GOING TO FALL OFF, A LOUD CLANKING SOUND AND THE STABILITY IS THEN OFF AFTER THE VEHICLE GOES OVER ANYTHING, MAN HOLE OVERS SMALL FISSURES IN THE GROUND OR LARGE BUMPS. THIS CAN'T BE SAFE AND IT NEEDS TO BE FIXED.