NHTSA Complaint #11140297 — 2012 KIA OPTIMA HYBRID

I WAS GETTING OFF THE INTERSTATE ON SEPTEMBER 27, 2018 WHEN MY CAR DIED AND I COULD NOT EVEN PUT ON MY EMERGENCY LIGHTS CARS BEHIND ME ALMOST HIT ME. I HAD MY CAR TOWED HOME AND MADE A APPOINTMENT WITH THE KIA DEALER HERE IN COLUMBIA, SOUTH CAROLINA. AFTER WAITING FOR THEM TO RUN A DIAGNOSTIC TEST I WAS TOLD BY THE SERVICE MANAGER THE ENGINE FAILED AND THEY WOULD SEND PAPER WORK TO SEE IF THE WARRANTY WOULD COVER IT. I HAVE BEEN WITHOUT A CAR FOR A WEEKS NOW WITH NO FORM OF TRANSPORTATION NOR ASSISTANCE. I HAVE BEEN GETTING SEVERAL DIFFERENT EXPLANATIONS ABOUT WHAT WAS WRONG WITH MY VEHICLE. I CANNOT GET A LONER CAR UNTIL THE COMPANY APPROVES THE ENGINE UNDER WARRANTY. THIS HAS CAUSED MAJOR STRESS AND PROBLEMS WITH MY JOB. MY CAR ONLY HAS 68,000 MILES AND WAS IN GOOD CONDITION UNTIL THIS PROBLEM . I HAD NO WARNING OTHER THAN THE HYBRID SYSTEM FAILURE NOTICE THAT CAME ON THE DASH AND STATED PULL OVER DO NOT DRIVE AND HYBRID BATTERY NOT CHARGING. THIS HAS CAUSED ME UNDUE STRESS AND HARDSHIP AND MUCH DIFFICULTY GETTING TO WORK.