NHTSA Complaint #11629816 — 2012 KIA OPTIMA HYBRID

The contact owns a 2012 Kia Optima Hybrid. The contact stated that while attempting to drive uphill and on gravel with the Electric Drive Mode activated, the vehicle failed to move forward. The contact pressed the button to deactivate the Electric Drive Mode, but the vehicle failed to respond. The contact released the accelerator pedal until the vehicle responded as needed. The vehicle was taken to an unknown dealer, where the contact was informed that no cause for the failure was found. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and a recall repair appointment was scheduled with the dealer. The contact stated that while driving out of the driveway at 5 MPH, the message "Emergency - Pull Over - System Failure Warning" was displayed. The contact pulled back into the driveway and parked the vehicle. The contact stated that the vehicle was unsafe to drive and could not be driven to the dealer for the recall repair because the dealer was 2 hours away. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and denied towing assistance. The failure mileage was approximately 60,000.