NHTSA Complaint #11139703 — 2014 FORD FOCUS

ENTIRE ELECTRICAL SYNC SYSTEM HAS SHUT DOWN AND NO LONGER FUNCTIONS. WHILE THE SYNC WAS GOING OUT, THE SPEAKERS WOULD CRACKLE AND MAKE LOUD, STARTLING POP SOUNDS. THIS CAUSED JERKY DRIVING AS THEY WOULD POP WITHOUT ANY NOTICE, EVEN IF THE SYNC SYSTEM WAS TURNED OFF. RECENTLY, THE WIND SHIELD WIPERS TURNED ON AND WERE SPORADICALLY INCREASING/DECREASING IN SPEED AND WOULD NOT TURN OFF. THE CAR WAS ON (NOT THE ENGINE) AND PARKED WHEN THE WIPERS TURNED ON. ATTEMPTED TO TURN THE CAR OFF, RESET BY OPENING THE DOORS, AND TURNING THE CAR BACK ON. THEY PAUSED AND THEN STARTED UP AGAIN ONCE THE CAR WAS DRIVING ON CITY STREETS. THE SPEAKERS POPPING AND THE RADIO MALFUNCTION OCCURS WHILE DRIVING, WHILE PARKED, WHEN THE CAR IS ON, AND WHEN IT IS OFF. THIS PROBLEM HAS BEEN GETTING WORSE AND WORSE OVER THE PAST YEAR.