NHTSA Complaint #11683393 — 2014 FORD FOCUS ENGINE

Complaint Details

ODI Number	11683393
Vehicle	2014 FORD FOCUS
Component	ENGINE
Date of Incident	August 18, 2025
Date Filed	August 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.

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