NHTSA Complaint #11139575 — 2014 TOYOTA SIENNA

FOR ABOUT 3 WEEKS MY SPOUSE NOTICED A MUSTY SMELL INSIDE THE VAN AND THEN NOTICED THAT THE ENTIRE CABIN CARPET WAS SOAKING WET. ON 09/14/18, I TOOK THE VAN TO TEAM TOYOTA IN GLEN MILLS, PA AND HAD THE AC LINES DRAINED. THE CARPET WAS STILL GETTING WET AFTER HAVING THIS SERVICE DONE. ON 10/09/18, I TOOK OUR VAN BACK TO TEAM TOYOTA TO HAVE A COMPANY CALLED THE "WATER DOCTOR" TO DIAGNOSE THE WATER LEAK PROBLEM. TEAM TOYOTA ADVISED THAT THE "WATER DOCTOR" DISCOVERED THE LEAK WAS COMING FROM BELOW THE FRONT WINDSHIELD COWL. THE "WATER DOCTOR" APPLIED A SEALANT TO THE EFFECTED AREA. TEAM TOYOTA REPLACED THE PADDING AND DEODORIZED THE CABIN AREA. MY BILL TO HAVE THIS REPAIRED WAS $551.20.