NHTSA Complaint #11139566 — 2006 TOYOTA TUNDRA

I AM THE SECOND OWNER OF THE VEHICLE, AND PURCHASED IT ONLY AFTER I REVIEWED ITS CARFAX HISTORY, DEALERSHIP REPAIR HISTORY, AND ADDITIONAL OWNER DOCUMENTS. SPECIFICALLY, THIS TRUCK WAS TREATED WITH A TOYOTA DEALERS RUST PROTECTION PACKAGE WHICH COVERED STRUCTURAL MEMBERS AND FRAME OF THE MOTOR VEHICLE ARE WARRANTED NOT TO RUST THROUGH FROM THE INSIDE OUT DURING THE WARRANTY PERIOD SPECIFIED'. PRIOR TO THE EXPIRATION OF THE RUST PROTECTION POLICY WARRANTY, THE ORIGINAL OWNER REQUESTED FRAME RUST EVALUATION AND REMEDIATION. TOYOTA PERFORMED THIS SERVICE IN 2015. THIS TRUCK HAS LESS THAN 70,000 MILES. FOLLOWING MY PURCHASE, I TOOK THE TRUCK TO TOYOTA AUTONATION IN LIBERTYVILLE IL FOR A MECHANICAL INSPECTION. AT THIS TIME I WAS TOLD THE FRAME WAS PERFORATED. THE TOYOTA AUTONATION SERVICE MANAGER SUBMITTED A PHOTOGRAPH OF THE PERFORATION TO TOYOTA CORPORATE TO REQUEST FRAME REPLACEMENT. HE WAS TOLD BECAUSE RUST REMEDIATION SERVICE HAD BEEN PERFORMED PREVIOUSLY, TOYOTA WOULD NOT COVER THE FRAME RUST PERFORATION DEFECT. PROPER MANUFACTURING ANTI-CORROSION APPLICATION ALONE SHOULD HAVE BEEN SUFFICIENT, ESPECIALLY FOR A VEHICLE WITH LOW MILEAGE AND EXEMPLARY OWNER CARE AND TOYOTA DEALERSHIP SERVICE. WHEN I ASKED THE TOYOTA AUTONATION ASSISTANT SERVICE MANAGER HOW I COULD FIX THE FRAME DAMAGE, HE SAID ONCE PERFORATION OCCURS YOU REALLY CAN'T, BECAUSE WHAT HAS OCCURRED IN ONE LOCATION IS PROBABLY OCCURRING THROUGHOUT THE ENTIRE FRAME, AND I COULD DUMP (SELL) THE TRUCK. FOR THESE REASONS, I BELIEVE THIS TOYOTA TUNDRA'S FRAME PERFORATION RUST IS DUE TO DEFECTIVE DESIGN, MATERIALS OR WORKMANSHIP DURING IN MANUFACTURE OF THE VEHICLE, AND SHOULD BE REPLACED UNDER THE RECALL. IN A FOLLOW UP CALL WITH TOYOTA CUSTOMER CARE THEY SAID THEY WOULD NOT HELP RESOLVE THE ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR