NHTSA Complaint #11139498 — 2019 JEEP CHEROKEE

THE VEHICLE IS BURNING OIL. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE COMPONENTS OR ON MY GARAGE FLOOR. I HAVE ALWAYS CHECKED MY OIL FAITHFULLY ON ALL MY VEHICLES AS I GO OUT OF TOWN ONCE A MONTH. WHEN I GOT THE VEHICLE BRAND NEW I IMMEDIATELY CHECKED THE FLUID LEVELS. THE OIL LEVEL WAS HALF WAY BETWEEN THE HASH MARKS ON THE DIP STICK. WITHIN A MONTH AND A HALF I NOTICED A DECREASE IN THE OIL LEVEL. I HAVE HAD THE VEHICLE FOR 5 MONTHS AND THE OIL LEVEL IS BARELY ABOVE WHERE THE HASH MARKS START. THIS IS UNACCEPTABLE. I REPORTED THIS WHEN THEY REPLACED MY TRANSMISSION VALVE BODY DUE TO ANOTHER ISSUE. I WAS TOLD THE OIL IS WITHIN THE HASH MARKS AND IT IS FINE. IT IS NOT FINE WHEN A NEW VEHICLE IS BURNING THIS MUCH OIL. I HAVE READ REPORTS OF THE VEHICLE STALLING BEING LOW ON OIL. I CANNOT HAVE THIS HAPPEN TO ME GOING OUT OF TOWN. I HAVE SCHEDULED AN APPOINTMENT TO HAVE THIS ADDRESSED AGAIN BECAUSE THEY DID NOT DOCUMENT ANYTHING WHEN I REPORTED IT TO THE DEALER THE FIRST TIME. *DT UPDATED 12/11/18*JB