NHTSA Complaint #11138971 — 2017 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11138971
Vehicle 2017 FORD FOCUS
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 7,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

AFTER OWNING MY NOW 2ND FOCUS, ONLY TO GET OUT OF MY FIRST 2013 FORD FOCUS THAT HAD TRANSMISSION/INTERNAL CLUTCH, TO GET INTO A 2017 FORD FOCUS WHICH I LEARNED TODAY FOR THE 1ST TIME HAS THE SAME TRANSMISSION. BEFORE I MADE THE PURCHASE OF THE 17 ON JULY 1ST, 2017, I WAS TOLD THEY NO LONGER HAD THE DUAL CLUTCH INTERNAL AUTOMATIC TRANSMISSION, WHICH IS WHY I WAS WILLING TO TRADE THE 2013 FOCUS IN FOR THE 2017. MY CURRENT '17 ONLY HAD ABOUT 7600 MILES ON IT WHEN I STARTED FEELING THE CAR SHUTTER BETWEEN 1ST AND 2ND GEAR. THEN MORE RECENTLY BETWEEN 2ND AND 3RD GEAR. MY PREVIOUS VEHICLE HAD BEEN BACK TO OXMOOR FORD IN LOUISVILLE KY 6 TIMES FOR FIXES, WHICH THERE NEVER WAS A KNOWN FIX. MY CURRENT '17 IS IN FOR THE FIRST TIME. SAME ISSUES AS THE 13 YEAR MODEL. AS I DRIVE IT, IT CLINKS AND MAKES RATTLE NOISES IN ADDITION TO THE SHUTTERING. IT SOUNDS AS THOUGH THE TRANSMISSION IS GOING TO DROP OUT OF THE BOTTOM OF THE CAR. IT'S UNSAFE AND WILL CONTINUE TO GET WORSE AS TIMES GOES ON JUST AS MY 2013 DID. THE SALES MANAGER OF OXMOOR FORD IS WHO SOLD ME MY 2017 FORD FOCUS WHICH WAS ALL UNDER FALSE PRETENSES.

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