NHTSA Complaint #11133008 — 2015 JEEP RENEGADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11133008
Vehicle 2015 JEEP RENEGADE
Component ENGINE
Date of Incident
Date Filed
Mileage 27,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I BOUGHT A 2015 JEEP RENEGADE FROM THIS DEALERSHIP BRAND NEW. ALL SERVICE HAS BEEN DONE AT EITHER THIS JEEP DEALERSHIP OR THE ONE IN LIMA OHIO WHERE I LIVED FOR A BRIEF TIME. BEGINNING IN MARCH OF 2018 MY VEHICLE STALLED WHILE RUNNING WITH NO WARNING WHATSOEVER. AFTER SEVERAL MINUTES IT RESTARTED. I TOOK IT TO THE DEALERSHIP WHO TOLD ME IT WAS BECAUSE I NEEDED AN OIL CHANGE AND BECAUSE OF THE CHANGE IN TEMPERATURE FROM OHIO TO ARIZONA. IT THEN HAPPENED AGAIN TWO MORE TIMES ONCE ON THE FREEWAY-ALL AGAIN WITH NO WARNINGS. JEEP THEN HAD MY CAR IN AUGUST FOR NEARLY A MONTH-I WAS TOLD IT STALLS DUE TO LOW OIL PRESSURE AND TO DO AN OIL CONSUMPTION TEST MEANING I DROVE IT FOR 1200 MILES AND THEN RETURNED IT TO THEM. I WAS THEN TOLD THAT MY OIL CONSUMPTION IS "WITHIN MANUFACTURER SPECIFICATIONS" SO THE DEALERSHIP WOULD NOT BE DOING ANY REPAIRS AND THAT I NEED TO CHECK MY OIL LEVEL AT EACH GAS FILL UP AND ADD OIL AS NEEDED IN BETWEEN OILS CHANGES. THIS IS NOT IN THE MANUAL AND THIS CAR IS STILL UNDER 36,000 MILES AND UNTIL OCTOBER 30 THE BUMBER TO BUMBER WARRANTY. I WAS TOLD BY DUSTIN THE MANAGER OF THE SERVICE DEPARTMENT TO CONTACT CHRYSLER AS THEY WOULD HAVE TO AUTHORIZE ANY REPAIRS OR CHANGES. I WAS TOLD BY CHRYSLER THAT THERE IS NOTHING TO FIX AND GIVEN THE SAME RECOMMENDATION TO CHECK MY OIL AT EACH GAS FILL UP AND ADD OIL. THIS CAR HAS NO OIL LIGHT, NO CHECK ENGINE LIGHT OR ANY WARNING OF ANY KIND BEFORE IT JUST STALLS WHILE DRIVING. I DO NOT FEEL SAFE DRIVING THIS CAR AND DO NOT TRUST THAT THIS AN AN ACCEPTABLE LOSS OF OIL AND THAT THEY CAN SET AN EXPECTATION THAT IS NOT LISTED ANYWHERE IN THE MANUAL.

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