NHTSA Complaint #11696158 — 2015 JEEP RENEGADE

I purchased in 2015 (Jeep Renegade). The dealership promised a “lifetime warranty” for the duration of my ownership, but despite repeated service visits over the past 10 years for persistent electrical problems, they have refused to honor this warranty. It has come to my recent attention that the two major reasons jeep has stopped making the Renegade was due to electrical and engine issues. Both issues with my car never told to me, and games are being played. Key points: I have complete documentation: purchase receipts, service records, text messages, and emails confirming the warranty and the repeated service attempts. The dealership now claims they have no record of my purchase. I was assured by a service representative that the issues were covered under warranty so I brought it there time and time again. The last time I brought it in the representative was working on it under warranty, but the representative was later terminated while still working to resolve the problem. These service manager, Keri has played games to avoid repairs and has even tried to tell me that I didnt buy my car there when I have proof I did. She said my receipts mean nothing and aren't proof. Its been a non stop headache for almost 10 years when all they had to do was be honest from the beginning. This car has had these problems on and off since 2017 and caused the dealer to have to replace the engine due to this parasitic draw. Each time pretending to fix it and not doing so. These issues have caused significant inconvenience, expenses, and emotional stress over a decade. I would like to explore: Enforcing the lifetime warranty and having the electrical issues properly fixed free of charge Pursuing remedies under Tennessee’s consumer protection laws for unfair or deceptive trade practices. Discussing compensation for damages resulting from the dealership’s repeated failures to repair the vehicle. I am fully prepared to provide all documentation, a detailed timeline of events