NHTSA Complaint #11132656 — 2018 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11132656
Vehicle 2018 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 3,800 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I RECENTLY PURCHASED A 2018 OUTBACK. I WAS DRIVING IT GOING ABOUT 25 MPH ON ROAD BY MY HOUSE AND IT SHUT DOWN OUT OF NOWHERE, DASH LIGHTS CAME ON, GAS PEDAL WOULDN'T WORK, THE ONLY WAY I GOT IT TO GO WAS SHUTTING IT OFF COMPLETELY AND RESTARTING IT. THEY CAR HAS 3500 MILES, I DROPPED IT OFF AT THE DEALERSHIP ON 8/25 AND THEY HAVE HAD IT SINCE. THEY REPLACED THE FUEL PUMP SAYING IT WAS THE CAUSE OF IT SHUTTING DOWN ON ME. I RECEIVED THE CAR BACK ON 9/21 AND DROVE IT FOR 180 MILES, THIS TIME AT 65 MPH THE CAR SHUTDOWN AGAIN WHILE I WAS TRYING TO PASS SOMEONE ON A 2 LANE ROAD, POWER STEERING LOST AND ALL LIGHTS CAME ON DASHBOARD LIKE IT HAD SOME TYPE OF ELECTRICAL PROBLEM. VERY SIMILAR TO THE FIRST TIME BUT I WAS DRIVING MUCH FASTER THIS TIME.AFTER ABOUT 30 SECONDS THE CAR JUST KIND OF STARTED UP BY ITSELF WITHOUT ME HAVING TO PUSH THE START BUTTON I BELIEVE THIS ISSUE IS A HUGE SAFETY ISSUE AND COULD POSSIBLY GET ME KILLED OR SOMEONE ELSE KILLED WHILE DRIVING THIS CAR. SUBARU SERVICE FACILITY HAS NO CLUE WHATS GOING ON SINCE THE CAR IS NOT THROWING CODES. I HAVE STARTED THE LEMON LAW PROCESS BUT SUBARU IS NOT BEING VERY HELPFUL THUS FAR. ALSO HAVING A PROBLEM WITH PASSENGER SEAT NOT SENSING IF SOMEONE IS SITTING IN THE SEAT AND NOT ENABLING THE AIRBAGS. THIS PROBLEM CAME UP ON THE SCAN ON 8/25 ANALYSIS. I WAS UNAWARE OF THE ISSUE, NOTHING IN THE CAR TOLD ME PASSENGER SIDE AIRBAG WAS NOT WORKING. SUBARU REPLACED THE SEAT BUT I AM STILL CONCERNED THAT THE PROBLEM IS GOING ON SINCE I HAVE NO WAY TO TELL IF IT WORKS OR NOT.

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