NHTSA Complaint #11132253 — 2016 CADILLAC SRX

APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.