NHTSA Complaint #11131830 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11131830
Vehicle 2019 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 2,800 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.

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