NHTSA Complaint #11131159 — 2013 BMW X3

I HAVE A 2013 BMW X3 WITH 85K MILES AND WAS DRIVING ON A 4-LANE HIGHWAY AT 55 MPH WHEN A WARNING LIGHT CAME ON INDICATING A DRIVETRAIN MALFUNCTION AND THAT I SHOULD 'DRIVE MODERATELY'. WITHIN SECONDS, A SECOND WARNING LIGHT CAME ON INDICATING LOW OIL PRESSURE AND THAT I SHOULD 'ADD A QUART OF OIL'. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD WHERE THE CAR SHIFTED INTO NEUTRAL WITHOUT ME TOUCHING THE GEAR SHIFT. I TURNED THE CAR OFF TO CHECK THE OWNER'S MANUAL ABOUT THE DRIVETRAIN WARNING LIGHT, AND THE CAR WOULD NOT RESTART. THE ENTIRE SCENARIO LASTED ABOUT 10-15 SECONDS, AND PRIOR TO THIS, I HAD NO PROBLEMS WITH THE CAR AND WAS DILIGENT ABOUT PERFORMING ROUTINE SERVICE ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS. THE CAR WAS TOWED TO THE CLOSEST BMW DEALERSHIP. I RECEIVED A CALL THE FOLLOWING DAY NOTIFYING ME THAT CATASTROPHIC DAMAGE HAD OCCURRED TO THE ENGINE AND THAT I NEEDED A NEW ENGINE! APPARENTLY, THE TIMING CHAIN GUIDE BROKE, THE PIECES FELL INTO THE OIL PAN AND LODGED AGAINST THE SCREEN THAT KEEPS DEBRIS OUT OF THE ENGINE, AND STARVED THE ENGINE OF OIL. WHILE I AM CONCERNED ABOUT THE $12,000 REPAIR BILL, I AM EQUALLY CONCERNED ABOUT THE DANGER THAT IS POSED BY THE SUDDEN AND COMPLETE DISABLEMENT OF THE VEHICLE THAT COULD RESULT IN INJURY OR DEATH TO THE CAR OWNER OR TO ANOTHER DRIVER WHO ENCOUNTERS THE DISABLED CAR ON A BUSY HIGHWAY. THIS IS A RECURRING PROBLEM. I SPOKE WITH 3 SERVICE ADVISORS AT 3 DIFFERENT DEALERSHIPS, AND THE SERVICE ADVISORS SAID 'IT IS A RECURRING PROBLEM'. I ALSO REVIEWED NHTSA AND CARCOMPLAINTS.COM WEBSITES AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME PROBLEM. I ANTICIPATE MORE INCIDENCES OF TIMING CHAIN GUIDE FAILURE MORE DRIVERS REACH 75K PLUS MILES.