NHTSA Complaint #11130354 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 15-20 MPH, THE CONTACT HEARD AN ABNORMAL RUBBING NOISE COMING FROM THE VEHICLE. THE CONTACT STOPPED THE VEHICLE, LOOKED UNDERNEATH, AND STATED THAT THE AXLE WAS FRACTURED. THE CONTACT STATED THAT THE ANTI-LOCK BRAKING SYSTEM AND BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FETTE FORD, 1137 U S 46, CLIFTON, NJ 07013, (973) 779-7000) WHERE IT WAS DIAGNOSED THAT THE AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE LOCAL DEALER THAT THE AXLE WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS 123,500. THE VIN WAS NOT AVAILABLE.