NHTSA Complaint #11130199 — 2019 JEEP CHEROKEE

MY VEHICLE SHUT OFF WHILE DRIVING. THIS SUV IS BRAND NEW, ONLY 250 MILES ON IT. I STOPPED AT A STOP SIGN, BEGAN DRIVING AND THE ENGINE SHUT OFF AND WOULD NOT START. SEVERAL ERROR MESSAGES CAME UP ON MY DISPLAY SUCH AS, SERVICE TRANSMISSION, SERVICE POWER STEERING, SERVICE PARKING BRAKE, SERVICE STABILITY CONTROL ETC. THE CAR NEVER RESTARTED AND HAD TO BE TOWED. I COULD HAVE BEEN KILLED IF THIS HAPPENED WHILE PULLING ON TO A BUSY ROAD. MY DEALER HAS HAD THE VEHICLE FOR 4 DAYS AND HAS BEEN UNABLE TO FIGURE OUT THE PROBLEM. *DT UPDATED 10/18/18*JB UPDATED 11/1/18 *DT CONSUMER STATED THE CAR HAS BEEN AT FOSS MOTORS IN EXETER NH SINCE 9/14, THEY HAVE UNABLE TO FIX IT. THEY HAVE REPLACED A FRAYED WIRE WHICH THEY BELIEVED FRIED THE POWER CONTROL MODULE CHIP. THIS HAS BEEN REPLACED ON 9/21/ AND I EXPECTED THE CAR BACK ON 9/24 BUT WHEN THEY BACKED IT OUT OF THE SERVICE BAY IT WASN'T RUNNING PROPERLY. THEY REACHED OUT TO SENIOR TECHNIANS ADVISED THEM TO REPLACE THE POWER CONTROL MODULE AGAIN AND THEY REPLACED SOME THROTTLE PART. THEY CALLED ON 10/8 TO SAY THERE WERE STILL PROBLEMS. AS OF TODAY,THEY HAVE AGREED TO BUY THE CAR BACK AND HAVE STARTED THAT PROCESS. CHRYSLER CORP IS AWARE OF THE PROBLEMS BECAUSE I REACHED OUT TO THEM TO HELP FACILITATE WHAT WAS GOING ON AND TO HELP GATHER INFORMATION. UPDATED 11/02/18 *JB