NHTSA Complaint #11129730 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11129730
Vehicle 2019 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 2,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE A 2019 JEEP CHEROKEE WITH 2000 MILES ON IT. I AM LEASING IT BRAND NEW. I BOUGHT IT ON JULY 10. ON MONDAY, SEPT 10, I WAS DRIVING HOME FROM WORK AND GOING ABOUT 45 MILES PER HOURS, SUDDENLY THE CAR WENT FROM 45 MPH TO 0 MPH IN A MATTER OF SECONDS, I LOSE CONTROL OF THE POWER STEERING AND POWER BRAKES AND IT STALLED...IN THE MIDDLE OF A BUSY STREET. IT W AS FRIGHTENING. I PUT IT IN PARK, TURNED IT OFF, TRIED STARTING IT AGAIN, TURNED IT OFF AGAIN, WAITED A FEW MINUTES, START IT AGAIN AND IT STARTED UP CALLED THE HUSBAND TO SEE IF I SHOULD TRY TO HEAD HOME IN IT OR CALL UBER. WE DECIDED I WAS CLOSE ENOUGH TO HOME TO TRY AGAIN. IT HAPPENED TWO MORE TIMES ON THE WAY HOME. ABSOLUTELY TERRIFYING TO BE DRIVING AND HAVE IT COMPLETELY SHUT DOWN MID DRIVE. I HAD A CAR GOING ABOUT 45 BEHIND ME SWERVE INTO ANOTHER LANE TO AVOID SMASHING INTO ME. THEY WILL NOT FIX IT BECAUSE THEY CANNOT SEE IT HAPPENED ON THEIR SYSTEM AND CAN'T DUPLICATE THE ISSUE. IT IS A HUGE SAFETY ISSUE. I AM AFRAID SOMEONE WILL BE SERIOUSLY INJURED. I ALSO SEE THIS ALL OVER THE INTERNET WHEN I SEARCH 2019 JEEP CHEROKEE ENGINE STALL IN MOTION. SO, I HAVE TO TAKE THE CAR BACK AND DRIVE IT UNTIL IT HAPPENS AGAIN.

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