NHTSA Complaint #11129374 — 2013 BMW 550XI

TL* THE CONTACT OWNS A 2013 BMW 550XI. WHILE THE VEHICLE WAS STATIONARY, THE FRONT PASSENGER DOOR WOULD NOT UNLOCK WHEN PROMPTED. DURING THE FIRST OCCURRENCE OF THE FAILURE, THE VEHICLE REMOTE AUTOMATICALLY UNLOCKED THE FRONT PASSENGER DOOR. THE FAILURE RECURRED AND, OVER TIME, THE REMOTE BECAME COMPLETELY INOPERABLE AND WOULD NOT UNLOCK THE FRONT PASSENGER DOOR. CONSEQUENTLY, THE FRONT PASSENGER DOOR COULD NOT BE UNLOCKED AT ALL. THE VEHICLE WAS TAKEN TO WIDE WORLD OF CARS BMW (124 NY-59, SPRING VALLEY, NEW YORK 10977, (845) 425-2600). THE VEHICLE WAS NOT DIAGNOSED, BUT THE TECHNICIAN STATED THAT IT WAS PROBABLE THAT THE ACTUATOR MAY BE FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.