NHTSA Complaint #11113868 — 2013 BMW 550XI

TL* THE CONTACT OWNS A 2013 BMW 550XI. WHILE DRIVING AT ANY SPEED, THE VEHICLE EMITTED SMOKE FROM THE EXHAUST PIPE WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE BMW OF ROANOKE DEALER (2824 FRANKLIN RD SW, ROANOKE, VA 24014, 540-274-2475) WHERE IT WAS DIAGNOSED THAT THE VALVE STEM SEAL IN THE ENGINE NEEDED TO BE REPLACED. THE TECHNICIAN ALSO STATED THAT THE OCCURRENCE WAS A KNOWN FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY WAS EXPIRED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. THE VIN WAS NOT PROVIDED.