NHTSA Complaint #11128783 — 2013 BMW X5

VEHICLE WAS PARKED IN A PARKING LOT. WIFE UNLOCKED DOORS USING LEFT/REAR DOOR HANDLE (VEHICLE HAS COMFORT ACCESS LOCKING SYSTEM) AND PLACED BABY AND DIAPER BAG WITH KEY FOB INTO THE BACK SEAT. SHE CLOSED THE REAR DOOR AND THE DOOR LOCKS IMMEDIATELY LOCKED WITH NO INPUT FROM MY WIFE. THE CAR WOULD NOT UNLOCK. POLICE WERE CALLED AND BROKE OUT THE REAR WINDOW. THEY WERE UNABLE TO OPEN THE DOOR USING THE INTERIOR HANDLE. THEY HAD TO RETRIEVE THE KEY FOB FROM THE BAG, BRING IT OUTSIDE THE VEHICLE, AND AFTER NUMEROUS ATTEMPTS WERE ABLE TO UNLOCK THE VEHICLE. AFTER DRIVING THE VEHICLE HOME, I WAS ABLE TO RECORD VIDEO OF THE LOCKS RANDOMLY LOCKING WITHOUT USER INPUT. VEHICLE WAS TAKEN TO BRAMAN BMW BACK IN AUGUST, 2017 FOR A SIMILAR ISSUE AND THE LEFT/FRONT DOOR HANDLE WAS REPLACED. IT IS DISCONCERTING THAT OCCUPANTS CAN BE RANDOMLY LOCKED IN THE VEHICLE WITH THE KEY AND NOT BE ABLE TO USE THE INTERIOR HANDLES TO OPEN THE DOORS.