NHTSA Complaint #11679744 — 2013 BMW X5

The primary component that has malfunctioned is the engine's valve stem seals, which are available for inspection upon request. This defect has led to excessive oil consumption, which has now escalated to a critical safety issue. The vehicle is emitting a huge amount of thick smoke from the exhaust with a strong smell of burnt oil, and multiple engine warning lights are illuminated. I have stopped driving the vehicle, as the excessive smoke creates a significant visibility hazard for myself and others, and the underlying issue presents a risk of sudden engine failure. The problem has not been formally confirmed by a dealer, as the General Manager at BMW of Rockville dismissed the repair as not "worth fixing." It is important to note that BMW has been aware of this N63 engine issue and created a Customer Care Package (CCP) to address it, yet I was never notified, despite regular service at authorized centers. The vehicle has not been inspected for this specific safety concern by the manufacturer or others. The initial symptom was excessive oil consumption, which has been ongoing for some time and has now worsened to the current safety-critical state.