NHTSA Complaint #11128701 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11128701
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	August 8, 2018
Date Filed	September 11, 2018
Mileage	114,037 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I WAS DRIVING ONE DAY IN 8/2018 AND I BEGAN HEARING THIS CLICKING SOUND AND THEN MY STEERING WHEEL BECAME HARD TO TURN IF I WAS AT A LOW RATE OR SPEED. I TRIED BACKING OUT OF MY DRIVE WAY AND MY STEERING WHEEL JUST LOCKED. I WAS ABLE TO GET THE DEALERSHIP TO HAVE A DIAGNOSTIC DONE THAT COST $130.00 TO BE TOLD THAT MY CAR NEED A POWER STEERING RACK AND MY ESTIMATE WAS FOR $2500.00. MY TOTAL CAME TO $2424.05 AFTER I ALSO NEED A BATTERY. THE COST FOR THIS PART IS CRAZY $1564.92. THIS PROBLEM SHOWS THAT THEY RECALLED IT BEFORE AND NOW THEY DON'T WANT TO ACKNOWLEDGE IT FOR MY CAR. IT A 2013 FORD EXPLORER AND I HAVE SEEN SEVERAL COMPLAITS WITH THE EXACT SAME ISSUE.

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