NHTSA Complaint #11128077 — 2007 TOYOTA CAMRY

TL* THE CONTACT OWNS A 2007 TOYOTA CAMRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SUN VISOR WAS FAULTY, FELL DOWN, AND BLOCKED THE CONTACT'S VISION WHILE DRIVING. THE CONTACT MENTIONED THAT THERE WAS AN EXTENDED WARRANTY, BUT THE VIN WAS NOT INCLUDED AND THE WARRANTY WAS EXPIRED. THE DEALER (JONES JUNCTION TOYOTA, 1508 BEL AIR ROAD #2000, BEL AIR, MD, 410-879-6400) AND THE MANUFACTURER CONFIRMED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,000. **TR CONSUMER STATED SINCE OUR ORGINAL TELEPHONE CALL WITH YOUR OFFICE, WE HAD THE BROKE VISOR REPLACED. WE HAD NO CHOICE SINCE WE COULDN'T SEE PROPERLY WITH THE VISOR IN THE WAY-THIS WAS A SAFETY ISSUE. ATTACHED IS THE RECEIPT. THE DEALER GAVE US A SMALL DISCOUNT FROM THE REGULAR PRICE, BUT WE FEEL THIS SHOULD HAVE BEEN COVERED BY TOYOTA AT NO COST TO US. UPDATED 10/30/18*JB