NHTSA Complaint #11122965 — 2016 DODGE GRAND CARAVAN

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11122965
Vehicle 2016 DODGE GRAND CARAVAN
Component WHEELS
Date of Incident
Date Filed
Mileage 17,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.

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