NHTSA Complaint #11122965 — 2016 DODGE GRAND CARAVAN

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11122965
Vehicle	2016 DODGE GRAND CARAVAN
Component	WHEELS
Date of Incident	August 13, 2018
Date Filed	August 28, 2018
Mileage	17,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.

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