NHTSA Complaint #11121255 — 2016 CHRYSLER 200

CRUISE CONTROL IS GETTING STUCK! I BOUGHT THIS CAR IN JUNE, 2018 AND EVERY TIME I SET THE CRUISE CONTROL ON THE CAR IT GETS STUCK WHILE I'M TRAVELING ON THE HIGHWAY. IT'LL WORK FINE ON FLAT ROADS AND GOING UPHILL BUT WHEN THE CAR GOES DOWNHILL AND THE SPEEDOMETER INCREASES PAST WHAT I HAVE THE CRUISE CONTROL SET ON' THE ENGINE REVS UP, THE RPMS GO UP TO 5 OR 6 (SOUNDS LIKE IT'S GOING TO EXPLODE!). I PRESS THE CRUISE CONTROL CANCEL BUTTON AND IT DOESN'T STOP IT, I EVEN MASH THE BRAKE PEDAL AND IT WON'T STOP IT! I HAVE TO CONTINUOUSLY HOLD THE BRAKE PEDAL DOWN FOR ABOUT 5 SECONDS WHILE DRIVING UNTIL THE CRUISE CONTROL KICKS OFF. I'VE NOTICED THERE IS A RECALL ON CERTAIN 2016 CHRYSLER 200S DUE TO THE CRUISE CONTROL PROBLEM BUT WHEN I CALLED CHRYSLER AND GAVE THEM MY VIN NUMBER THEY SAID MY CAR ISN'T AFFECTED BY THE RECALL. BUT IT IS GETTING STUCK LIKE THE OTHER VEHICLES AND I NEED HELP!! PLEASE TELL ME WHAT TO DO.