NHTSA Complaint #11120806 — 2005 JEEP LIBERTY

THIS CONCERNS RECALL U38?NHTSA 18V-278 THAT SAYS FCA WILL REPLACE BOTH REAR LOWER CONTROL ARMS. DOES NOT SEEM TO BE THAT STRAIGHT FORWARD. THE ATTACHED FILE IS THE EMAIL RECEIVED FROM FCA AND MY ORIGINAL QUESTIONS POSTED TO THEM. I DO NOT HAVE A COPY, BUT I REPLIED TO FCA EMAIL ASKING WHOSE RECALL IS IT, FCA OR THEIR DEALERS? THEY DID NOT ADDRESS WHY DIFFERENT DEALERS ARE GIVING DIFFERENT INFOMATION. I ALSO ASKED WHAT IS THE DEALER GOING TO INSPECT AS IT APPEARS THAT THE ARMS ARE CORRODING FROM THE INSIDE OUT. ACCORDING TO THE RECALL PAPER WORK, FCA SAYS THE ARMS MUST BE REPLACED. WHY SHOULD I BE REQUIRED TO DO TWO DEALER VISITS BECAUSE THE DEALER WANTS IT THAT WAY. FCA IS NOT TAKING OWNERSHIP OF THE RECALL AND IS ALLOWING DIFFERENT DEALERS TO TREAT CUSTOMERS IN VERY DIFFERENT WAYS, WHICH AMOUNTS TO NO ONE IS HOOERING THE RECALL AS PRINTED.