NHTSA Complaint #11120695 — 2013 FORD FOCUS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS IN MOTION, IT SHUTTERED EXTENSIVELY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND SLOWED DOWN WITH A DRASTIC REDUCTION IN SPEED NUMEROUS TIMES WITHOUT WARNING. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC 27616, 919-878-4884, (877) 659-2496) STATED THAT IT MAY TAKE A MONTH AND A WEEK BEFORE THE REMEDY AND PART WOULD BECOME AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE DEALER ADVISED THE CONTACT TO EITHER REPAIR THE VEHICLE OR TRADE IT IN BECAUSE THEY HAD LIMITED TECHNICIANS AVAILABLE. THE DEALER STATED THAT THEY MAY SERVICE THE VEHICLE WITH A WARRANTY EXTENSION. THE MANUFACTURER ISSUED 35 TSBS ON THE POWER TRAIN AND 2 TSBS ON THE VEHICLE SPEED CONTROL. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN), WHICH AFFECTED THE 2012 TO 2016 MODELS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED FOR THE DEALER TO DIAGNOSE AND REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.