NHTSA Complaint #11120655 — 2014 CHEVROLET CAPTIVA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11120655
Vehicle	2014 CHEVROLET CAPTIVA
Component	UNKNOWN OR OTHER
Date of Incident	August 5, 2018
Date Filed	August 17, 2018
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN PARKED. IT WON'T TURN TO THE 'OFF' POSITION. IT STAYS LOCKED ON THE 'ACC' POSITION. I HAVE HAD THE PROBLEM LOOKED AT BY CERTIFIED CHEVROLET MECHANICS FROM THE DEALERSHIP AND THEY CANNOT SEEM TO FIND A SOLUTION TO THE PROBLEM THEY DID REPLACE THE GEAR SHIFT THINKING IT WASN'T COMMUNICATING PROPERLY TO BE ABLE TO REMOVE THE KEY, HOWEVER THIS DID NOT FIX THE PROBLEM.

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