NHTSA Complaint #11446193 — 2014 CHEVROLET CAPTIVA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11446193
Vehicle	2014 CHEVROLET CAPTIVA
Component	POWER TRAIN
Date of Incident	January 4, 2022
Date Filed	January 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.

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