NHTSA Complaint #11144896 — 2014 CHEVROLET CAPTIVA

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHEN THE CONTACT PLACED THE KEY IN THE IGNITION, IT FAILED TO MOVE FROM THE ACC POSITION. THE FAILURE OCCURRED WITHOUT WARNING. AFTER THE CONTACT TURNED THE STEERING WHEEL AND JIGGLED THE GEAR SHIFT, THE VEHICLE WAS ABLE TO CRANK. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SULLIVAN-PARKHILL CHEVROLET CADILLAC (440 W. ANTHONY DR., CHAMPAIGN, IL 61822, (217)-351-4715) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 70,000.