NHTSA Complaint #11467914 — 2014 CHEVROLET CAPTIVA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11467914
Vehicle	2014 CHEVROLET CAPTIVA
Component	UNKNOWN OR OTHER
Date of Incident	May 20, 2022
Date Filed	June 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The key is stuck and will not release from my ignition. I have tried numerous ways to get the key out and it just won't come out. I have had to disconnect my battery so that it doesn't drain my battery, but the issue is still there. I can't use my car to go to work due to the fact my key won't come out. This has really put me in a bind and is unacceptable. I don't have the money to have this fixed and I would like for the manufacturer to help me out. This is a real safety issue. I have had my car looked at by a mechanic and he is unsure of exactly how to fix this.

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