NHTSA Complaint #11120356 — 2018 VOLKSWAGEN TIGUAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11120356
Vehicle 2018 VOLKSWAGEN TIGUAN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

THE VW-EQUIPPED ENTERTAINMENT CENTER DOES NOT HAVE THE PROPER PROCESSING POWER TO EFFECTIVELY USE APPLE CARPLAY. SINCE NEW, WHEN ATTEMPTING TO USE APPLE CARPLAY, THE ENTERTAINMENT SYSTEM WILL FREEZE, MALFUNCTION, OR OTHERWISE FAIL AFTER THE IPHONE IS PLUGGED IN. THIS PROBLEM HAPPENS AT LEAST 50% OF THE TIME, AND REQUIRES THE ENTIRE ENTERTAINMENT SYSTEM TO UNDERGO A 'HARD' RESET IN ORDER TO FUNCTION PROPERLY. THIS ISSUE OCCURS AT ALL SPEEDS AND IN ALL DRIVING CONDITIONS.

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