NHTSA Complaint #11600555 — 2018 VOLKSWAGEN TIGUAN

Door lock system Child trapped inside due to vehicle locking itself with keys in car after putting child in car seat and bag inside. Fire department used a slim jim through window to press unlock button; however, the vehicle would not unlock via interior door button. Fire department had to pull interior door handle to unlock, taking an additional 45 minutes to free child trapped inside. The problem has been reproduced. Without the ignition on, door locks will not attempt to unlock the vehicle unless the vehicle is already unlocked. Dealer confirmed issue and is stating there are numerous low voltage fault codes including the battery and passenger front and rear door latches. Vehicle has been inspected by the manufacturers dealer on 7/9/2024 at fire department's recommendation during incident. There were not any warning lamps, messages or other symptoms of the problem prior to or after the failure.