NHTSA Complaint #11120109 — 2007 HYUNDAI SANTA FE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11120109
Vehicle 2007 HYUNDAI SANTA FE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

WE HAVE A 2007 HYUNDAI SANTA FE LIMITED V6 3.3L WITH ~80K MILES THAT SUFFERED AN ALTERNATOR FAILURE WHILE DRIVING YESTERDAY 8/14: CAR LOST ALL POWER IN THE MIDDLE OF THE ROAD AND STALLED... HOPEFULLY WITHOUT MUCH TRAFFIC AROUND. WE THOUGHT IT WAS A BATTERY PROBLEM, SO WE GOT A NEW BATTERY BUT PROBLEM HAPPENED AGAIN. WE CHECKED TO SEE IF OTHERS HAD SIMILAR PROBLEMS AND FOUND THERE WAS A SANTA FE 2007'S RECALL ON A VALVE GASKET IN 2016. NOW, IT SEEMS OUR OLD HYUNDAI DEALER CHANGED IT DURING THE 60K MAINTENANCE (WE DIDN'T RECEIVE A NOTICE OR WERE TOLD ABOUT IT AT THAT TIME, ALTHOUGH TODAY WE FOUND THEY DID IT IN 2016 B/C WE WERE INFORMED ABOUT THAT IN THE DEALER THIS MORNING). IN ANY CASE, WE TOWED THE CAR TO A CLOSER HYUNDAI DEALER (CAR WOULD NOT MOVE EVEN AFTER BATTERY JUMP) AND THEY BASICALLY TOLD US THE REPLACED GASKET DIDN'T WORK AND IMPACTED THE ALTERNATOR. PROBLEM IS, THE CAR IS 11 YEARS OLD AND IS 'OUT OF WARRANTY'. THEY ARE 'CHECKING WITH CORPORATE' WHETHER THEY SHOULD CHARGE US FULL PRICE FOR THE REPAIR ($1700) EVEN IF THE PROBLEM IS -MORE THAN LIKELY- RELATED TO THAT RECALL... SO, MY QUESTION: SINCE THE PROBLEM THAT THE WORK DONE IN 2016 SHOULD FIX STILL HAPPENED, AM I STILL COVERED BY THAT RECALL? DO FREE-COST RECALLS END WITH THE WARRANTY (10-YR) FOR THE CAR? I REALLY THOUGHT RECALLS DO NOT END.THANKS IN ADVANCE. P.S. I ALSO WROTE A SIMILAR NOTE THROUGH YOUR FACEBOOK PAGE.

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