NHTSA Complaint #11120097 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11120097
Vehicle 2019 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 5,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

THREE TIMES WHILE DRIVING, THEN MAKING A 90 DEGREE TURN, MY CAR HAS STALLED OUT. THE ONLY LIGHT THAT COMES ON IS THE BATTERY LIGHT, AND A MESSAGE ON THE DASH THAT SAYS SOMETHING LIKE "CAR IS NOT IN PARK" . EACH TIME THIS HAS HAPPENED I HAVE HAD TO PULL QUICKLY TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND RESTART THE CAR. THERE IS NEVER ANY WARNING LIGHT THAT THE CAR IS ABOUT TO STALL; THE ONLY LIGHT THAT COMES ON IS THE BATTERY LIGHT, AND THAT IS AFTER THE CAR HAS STALLED. I'VE TAKEN IT TO THE JEEP DEALER AND THEY TOLD ME THAT THE OIL WAS LOW AND IT IS ACTUALLY A SAFETY FEATURE THAT THE CAR WILL STALL WHEN THE OIL IS LOW. MY CAR IS NEW, IT ONLY HAS 5200 MILES ON IT. THE OIL SHOULD NOT BE LOW. FURTHERMORE, I DO NOT CONSIDER IT A SAFETY ISSUE THAT THE CAR STALLS WHILE DRIVING, WITHOUT ANY WARNING THAT THE CAR IS ABOUT TO STALL. *TT

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