NHTSA Complaint #11119922 — 2013 LINCOLN MKZ

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11119922
Vehicle	2013 LINCOLN MKZ
Component	STRUCTURE:BODY
Date of Incident	August 13, 2018
Date Filed	August 14, 2018
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

INTERIOR DRIVER DOOR HANDLE NO LONGER SITS FLUSH WITH BODY. PERIODICALLY THE DOOR DOES NOT SHUT PROPERLY . I NOTICED A RECALL ON THAT PART. WHEN ASKED GRIDLEY FORD SERVICE (DWAYNE) HE EMPHASIZED ON YOUR WEB POSTING IT SAYS CERTAIN VEHICLES AND IS NOT ONE OF 'THOSE' . I ASKED THAT SINCE IT IS DISPLAYING SAME PROBLEM ADDRESSED HOW IS MY CAR NOT COVERED. HE PULLED UP A PRINTOUT THAT SHOWS MY VEHICLE AND THE RECALL IS NOT LISTED. I ASKED HIM IF THERE IS ANYONE HE CAN CALL TO ADVOCATE FOR MY VEHICLE AND HE SAID HE DOESN'T CALL ANYBODY FOR THAT. I WAS TOLD REPAIR COST WAS $200. I LEFT THERE CONFUSED AND ANGRY.

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