NHTSA Complaint #11119404 — 2012 BMW R 1200 R

STALLING ENGINE. I BOUGHT THE MOTORCYCLE NEW AND IT HAS HAD A STALLING PROBLEM SINCE IT WAS NEW AND CONTINUES UNTIL TODAY. THE ENGINE WILL STALL AT IDLE OR ON DECELERATION. AT ITS WORST IT WILL HESITATE AND SURGE WHEN ACCELERATING FROM A STOP AS WELL. I HAVE COMPLAINED TO THE DEALER ABOUT THE ISSUE AND HAVE NOT HAD ANY RESOLUTION TO THE PROBLEM. I MADE A COMPLAINT TO BMW CORPORATE REGARDING THE UNRESOLVED ISSUE AND PRESSURE WAS PLACED ON THE DEALER TO FIX THE PROBLEM BUT THE PROBLEM PERSISTED AND THE DEALER EXPRESSED THEIR DISMAY WITH MY COMPLAINT TO CORPORATE. I PAYED FOR REPAIRS (WHILE UNDER WARRANTY) THAT DID NOT SOLVE THE STALLING PROBLEM. NOW THE MOTORCYCLE IS OUT OF WARRANTY AND I DO NOT HAVE THE FINANCIAL MEANS TO KEEP FORKING MONEY OVER TO THE DEALER SERVICE DEPARTMENT FOR NO RESULTS. I TRIED GOING THROUGH THE NORMAL CHANNELS TO REMEDY THIS PERSISTENT PROBLEM WITHOUT SUCCESS. I AM NOT SURE IF IT IS RELATED, BUT I TOOK THE MOTORCYCLE IN FOR SCHEDULED MAINTENANCE WHEN IT WAS ONLY A MONTH OR TWO OLD. WHILE IT WAS GETTING THE OIL CHANGE AND OTHER ADJUSTMENTS, IT WOULD NOT RESTART. THE DEALER HELD IT FOR ABOUT A MONTH TRYING TO GET IT STARTED AGAIN. THE MECHANIC TOLD ME THAT THEY SWAPPED ALMOST ALL OF THE MAJOR PARTS TRYING TO DIAGNOSE IT. WHEN I FINALLY GOT THE CALL TO PICK IT UP, THE DEALER DIDN'T TELL ME WHAT THE PROBLEM WAS. I WAS CURIOUS WHAT WENT WRONG ON A NEW BIKE WITH SUCH LITTLE USE. THE DEALER NEVER TOLD ME WHAT THE PROBLEM OR SOLUTION WAS AND ONLY SAID THAT ITS BACK ALIVE AND RUNNING AGAIN. AS MENTIONED EARLIER, I'M NOT SURE IF THE PROBLEMS ARE RELATED BUT I BELIEVE THEY MAY BE STEMMING FROM THE SAME GLITCH.