NHTSA Complaint #11118220 — 2016 SUBARU OUTBACK VISIBILITY/WIPER

Complaint Details

ODI Number	11118220
Vehicle	2016 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	July 2, 2018
Date Filed	August 7, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

3 MONTHS AFTER GETTING MY OUTBACK THE WINDSHIELD CRACKED AT THE BASE AND WENT UP AND OVER. I REPLACED THE WINDSHIELD AT A COST OF $500. MY WINDSHIELD RECENTLY CRACKED AGAIN AND WHEN I TAKE TO THEM AT THE SERVICE COUNTER THEY SAID IT IS NOT COVERED UNDER WARRANTY. I SHOULD NOT HAVE TO BUY A WINDSHIELD EVERY YEAR FOR A BRAND NEW CAR. FOR A CAR THAT IS SUPPOSED TO BE 5+ STAR SAFETY RATED I SHOULD HAVE AN INTACT WINDSHIELD. THE CRACKS ALSO APPEARED OVERNIGHT. THEY WERE NOT THERE WHEN I PARKED THE CAR, BUT WHEN I GOT IN IT THE NEXT MORNING. ALSO - NO CHIPPING OR STARING WAS FOUND WHERE THE CRACK STARED ON THE BOTTOM OF THE WINDSHIELD.

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