NHTSA Complaint #11118193 — 2017 TOYOTA PRIUS

THE VEHICLE STARTED NORMALLY BUT WHEN I REACHED ABOUT TWO BLOCKS FROM MY HOUSE, THE PRIUS STARTED TO ACT AS IF THE ELECTRIC MOTORS WERE NOT ENGAGING. THE ENGINE DID NOT ENGAGE EITHER AND THE GAS PEDAL WAS UNRESPONSIVE. THE FIRST TIME THIS OCCURRED, I WAS STUCK IN THE MIDDLE OF A 4-WAY INTERSECTION UNTIL I SHUT DOWN THE VEHICLE AND RESTARTED IT. AFTER I RESTARTED THE PRIUS, IT CONTINUED BEHAVING ERRATICALLY. IT SOUNDED AND FELT LIKE THE GAS MOTOR HAD ENGAGED BUT THE ELECTRIC MOTOR HAD NOT. IT ALSO FELT LIKE THE TRANSMISSION WAS SLIPPING/NOT ENGAGING AND I HAD TO REV THE MOTOR TO GET THE TRANSMISSION TO ENGAGE (WHICH IT DID WITH A KICK LIKE IT WAS BEING PUT INTO GEAR). THIS HAS HAPPENED 3 TIMES SO FAR. I HAD A PASSENGER IN THE VEHICLE ON THE LAST INCIDENT. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP 3 TIMES, BUT THEY ARE UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I REACHED OUT TO TOYOTA TO SEE IF THEY COULD ADDRESS THE ISSUE, BUT THEY SAID THAT THEIR FIELD TECH WAS UNABLE TO FIND ANY PROBLEM. I AM WORRIED THAT THIS CAR WILL FAIL IN TRAFFIC AND CAUSE AN ACCIDENT. THE INCIDENT DATES ARE JUNE 20, JULY 2 AND JULY 27, 2018. THE ONLY INDICATION THAT SOMETHING WAS ABNORMAL ON JULY THE 27TH. WAS A LOWER MPG READING ON MY DISPLAY. OTHER THAN THAT, THERE WAS NO WARNING OR ERROR CODES DISPLAYED.