NHTSA Complaint #11115753 — 2015 FORD EDGE

WHILE DRIVING MY VEHICLE BETWEEN 45 AND 60 MPH ON CITY STREETS AND RURAL HIGHWAYS, RECEIVED A MESSAGE ON MY SCREEN STATING "THE USB DEVICE IS CONSUMING EXCESSIVE POWER. IT MAY NOT WORK CORRECTLY WITH SYNC."; BUT, THIS IS THE SAME DEVICE I'VE BEEN USING PLUGGED INTO THE SAME USB PORT EVER SINCE I BOUGHT THIS VEHICLE ON 07/07/15. I COULDN'T GET THIS MESSAGE TO CLEAR; BUT, SOON AFTERWARDS THIS MESSAGE APPEARED "NAVIGATION FAULT. PLEASE SEE THE TOUCHSCREEN" AND THE TOUCHSCREEN SHOWED THIS MESSAGE "INSERT NAV SD CARD"; BUT, MY NAV SD CARD WHICH IS AN A8 WAS INSERTED. SOON AFTER THIS MESSAGE APPEARED THE SCREEN WENT COMPLETELY DARK BEFORE IT BEGAN "PERFORMING SCHEDULED SYSTEM MAINTENANCE". MY VEHICLE WAS ORIGINALLY IN THE SHOP FOR THIS SAME ISSUE ON 07/19, 08/02 AND 08/04. DURING THE 07/19 VISIT THE FOLLOWING CORRECTIVE ACTIONS WERE TAKEN BY THE DEALERSHIP: S154 DIAG, POWER RESET AND APIM UPDATE TO SOFTWARE LEVEL 15128. FOLLOW-UP VISIT 08/02 INCLUDED THE FOLLOWING CORRECTIVE ACTIONS BY THE DEALERSHIP: S154 DIAG, APIM POWER RESET AND MASTER RESET. WILL HAVE TO WAIT UNTIL MONDAY, 08/07 TO HEAR BACK FROM THE DEALERSHIP REGARDING RECOMMENDED ACTIONS TO RESOLVE THIS ONGOING ISSUE.