NHTSA Complaint #11115244 — 2014 FORD FUSION

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V417000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRICE FORD OF TURLOCK (5200 NORTH GOLDEN STATE BLVD, TURLOCK, CALIFORNIA 95382, (209) 669-5200) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 15359458. WHILE DRIVING VARIOUS LOW SPEEDS IN REVERSE, THE SHIFT LINKAGE FRACTURED. THE LINKAGE BECAME STUCK IN THE REVERSE GEAR THAT CAUSED THE VEHICLE TO REMAIN IN REVERSE, EVEN AFTER ATTEMPTING TO SHIFT INTO DRIVE. THE CONTACT STATED THAT THE VEHICLE NEARLY STRUCK A GROUP OF PEDESTRIANS. THE SAME DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.