NHTSA Complaint #11115167 — 2014 FORD F-150

MY SON WAS ONLY TRAVELING STRAIGHT AT A LOW SPEED ON A SIDE STREET WHEN HE WAS NO LONGER ABLE TO STEER HIS TRUCK. HE THEN APPLIED THE BRAKES TO STOP. HE HAD TO TURN OFF THE TRUCK WAIT A FEW MINUTES THEN TURN IT BACK ON SEVERAL TIMES TO GET HOME. WE CHECKED TO SEE IF THIS MAJOR MANUFACTURING DEFECT WAS COVERED BY WARRANTY OR A RECALL. NO WARRANTY OF COURSE (2014 F150 WITH 53,000 MILES) THE RECALL FOR THIS EXACT PROBLEM WAS FOR TRUCKS BUILT BETWEEN MAY 26, 2014 AND JUNE 19, 2014 AND OF COURSE MY SON'S WAS BUILT IN OCTOBER 2014. WE ARE TOLD THAT IT WILL COST SOMEWHERE AROUND $2000 TO TRY TO FIX THIS AND MORE THAN LIKELY IT WILL CONTINUE TO FAIL EVEN AFTER BEING "FIXED". FORD KNOWS IT'S BEEN A PROBLEM SINCE THEY STARTED WITH IT BUT REFUSES TO FIX THE PROBLEM FOR EVERYONE. THEY WOULD RATHER RISK THE LIVES OF THEIR CUSTOMERS THAN CORRECT THEIR ISSUES. I HAVE CHECKED ONLINE AND FOUND THAT EVEN AFTER PEOPLE PAY TO GET THIS FIXED IT CONTINUES TO FAIL. RECALL NUMBER 14V316000 RECALL DATE 06/12/2014 COMPONENT STEERING:ELECTRIC POWER ASSIST SYSTEM SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2014 FORD F-150 TRUCKS MANUFACTURED MAY 26, 2014 TO JUNE 19, 2014, AND EQUIPPED WITH ELECTRONIC POWER ASSIST STEERING (EPAS). THE AFFECTED VEHICLES MAY HAVE AN INCORRECTLY INSTALLED EPAS GEAR MOTOR POSITION SENSOR MAGNET THAT CAN LEAD TO A TOTAL LOSS OF STEERING CONTROL WHILE DRIVING. CONSEQUENCE A LOSS OF STEERING CONTROL WHILE DRIVING INCREASES THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE EPAS STEERING GEAR, FREE OF CHARGE. THE RECALL BEGAN IN JULY 2014. NOTE: OWNERS ARE ADVISED NOT TO DRIVE THEIR VEHICLES UNTIL THEY HAVE BEEN REMEDIED. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S09.