NHTSA Complaint #11114558 — 2017 LEXUS RX350

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE THE VEHICLE WAS PARKED, THE START BUTTON WAS DEPRESSED, BUT THE VEHICLE DID NOT START UNTIL AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ONLY AFTER THE VEHICLE HAD NOT BEEN DRIVEN FOR TWO OR MORE DAYS. IN ADDITION, THE 'CONTACT YOUR DEALER SOON' MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF BIRMINGHAM, 1001 TOM WILLIAMS WAY, IRONDALE, ALABAMA 35210), BUT THE FAILURES COULD NOT BE DUPLICATED. THE DEALER INQUIRED IF THE BRAKE PEDAL WAS DEPRESSED SIMULTANEOUSLY WHEN THE START BUTTON WAS DEPRESSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.