NHTSA Complaint #11113262 — 2016 NISSAN ROGUE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11113262
Vehicle 2016 NISSAN ROGUE
Component SUSPENSION
Date of Incident
Date Filed
Mileage 1,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

I HAVE A 2016 NISSAN ROGUE, I HAVE TOOK IT IN TO HAVE THE STRUTS REPLACED 6 TIMES AND IS AN ON GOING ISSUE AND I HAVE GOT IN CONTACT WITH NISSAN AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO ABOUT IT. DEALERSHIP STATED THEY WERE AWARE OF THE ISSUE AND THAT MY CAR WAS NOT THE ONLY ROGUE DOING THIS. THE FIRST TIME WAS ABOUT 3 MONTHS AFTER I GOT THE CAN SEPTEMBER OR OCTOBER 2016 AND MUSKOGEE NISSAN REPLACED THE STRUTS AND I LEFT AND WANT A BLOCK AND IT WAS STILL POPPING AND TUNED AROUND AND THEY LOOKED OVER AND I ENDED UP HAVING TO ORDER AND REPLACE THE ASSEMBLY. FEBRUARY 2018 FRONT LEFT SIDE MAKING POPPING NOISE OVER BUMPS AND RUBBING NOISE WHILE TURNING TOOK IN TO SUPERIOR OF FAYETTEVILLE AR. MILES 25999 THEY REPLACED THE STRUTS ON THE LEFT SIDE. JULY 5,2018 TOOK BACK TO MUSKOGEE NISSAN FOR THE RIGHT FRONT POPPING AGAIN AND THEY COULD NOT TELL IF IT WAS THE STRUTS OR THE BEARINGS AND ORDERED AND TOOK BACK IN TO REPLACE, MIND YOU THIS TAKES ANYWHERE TO 5 TO 7 HOURS TO FIX AND THEY HAVE NOT ONE TIME ASK IF I NEED A VEHICLE. THIS HAS PUT ME OUT OF WORK AND I DO NOT EXPECT TO HAVE ISSUES WITH A NEW CAR AT THIS TIME THE CAR WAS UNDER WARRANTY AND WARRANTY WILL BE UP AT 36,000 AND I HAVE AT THIS TIME 34500.

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