NHTSA Complaint #11112435 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11112435
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	July 12, 2018
Date Filed	July 19, 2018
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

POWER STEERING ASSIST FAULT ERROR WOULD COME ON WHEN TURNING ONTO A STREET WHICH WOULD ELIMINATE ALL POWER STEERING TO THE VEHICLE. THIS WOULD HAPPEN AT ANYTIME WHEN DRIVING. I HAD THE VEHICLE (2013 FORD ESCAPE) SERVICED ON 7-18-18 AT THE DEALERSHIP. THE SERVICE CENTER INFORMED ME THAT THE ERROR WAS CAUSED BY A FAULTY ELECTRONIC ASSIST RACK AND PINION AND NEEDED TO BE REPLACED. MY VEHICLE HAS ONLY 41000 MILES. I FEEL THIS IS A SAFETY ISSUE AND SHOULD BE NOTED FOR A RECALL.

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