NHTSA Complaint #11111886 — 2010 FORD EDGE

MY EDGE HAS ABOUT 137,000 MILES ON IT AND THE WATER PUMP FAILED WHEN WE WERE ALMOST 200 MILES AWAY FROM HOME. I RECEIVED NO WARNING LIGHTS FOR LOW COOLANT, OR OVERHEATING ENGINE, JUST NOTICED IT ON THE TEMP GUAGE. NORMALLY A WATER PUMP REPLACEMENT IS NOT A BIG DEAL AND CAN BE DONE PRETTY QUICKLY IN A FEW HOURS AND FOR UNDER $500 FOR PARTS AND LABOR, BUT BECAUSE OF THIS PARTICULAR DESIGN IN THESE FORDS THE ENGINE HAS TO BE BASICALLY TAKEN APART AND IT WILL TAKE ABOUT 13 HOURS OF LABOR TO COMPLETE THE JOB. THE PARTS FOR THIS JOB ARE LESS THAN $200 BUT BECAUSE OF THE LABOR AND THE EXTENSIVENESS THIS REPAIR IT IS GOING TO COST ME BETWEEN $1200 - $1800 TO COMPLETE AND THAT IS NOT EVEN AT THE DEALER. NOT ONLY DO I NEED TO HAVE THE WATER PUMP REPLACED BUT BECAUSE OF THE FAILURE IT DUMPS COOLANT INTO THE OIL AND OIL INTO THE COOLANT SYSTEM WHICH MEANS I WILL NEED TO HAVE THE OIL CHANGED AND THE COOLANT SYSTEM FLUSHED AS WELL. ALL OF THESE THINGS START TO ADD UP. I HAVE EVEN READ WHERE THIS FAILURE CAN CAUSE SO MUCH DAMAGE TO THE ENGINE THE ENTIRE THING NEEDS REPLACED. FORD IS AWARE OF THIS DESIGN FLAW BUT HAS DECIDED NOT TO DO ANYTHING ABOUT IT ON THIS PARTICULAR MODEL AND OTHERS USING THE SAME ENGINE. I DON'T HAVE ANY DOCUMENTATION TO UPLOAD YET AS MY CAR IS STILL AT THE SHOP AND I AM NOT EXPECTING TO GET IT BACK FOR A WEEK. I AM JUST PRAYING THERE IS NO DAMAGE TO THE ENGINE.