NHTSA Complaint #11458321 — 2010 FORD EDGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11458321 |
| Vehicle | 2010 FORD EDGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
We take good care of our cars and we do all required maintenance and oil changes but we are now facing a water pump failure that caused my engine to fail without any warring. On Wednesday March 9th I was passing a Semi Truck on a County Road and I heard a pop then lost all power and smoke came from under my hood. I had a guarding angel with me that day because there was another Semi truck approaching me in the passing lane and both Semi trucks slowed way down so that I was able to pull over. I saw my life flash before my eyes. This repair is going to cost us $4,700.00 or more if they should find any additional damage to my engine once they get all the parts to fix the car. How can a modern day car cost $4,700.00 to fix a water pump that caused the engine failure and overheat without A SINGLE WARNING!!! It seems like maybe Ford should look into recommending or insist that these internal WATER pumps be serviced/replaced at a reasonable mileage point maybe 80,000 or 100,000 miles to prevent a catastrophic loss. Water pumps will never out last an engine so getting them replaced early would help protect the engine and other damage that could happen. Just 8 days before my engine failed my car was in a Ford dealership garage for Oil Change, a cooling system flushing, belts and spark plugs replaced, not sure why at that time there was not something said about replacing the water pump? I know that The Ford Company is well aware of this issue so why would this information not be passed along to all dealership so that the service/maintenance garage personal know what to do to prevent this from happening. I would like to help prevent this issue from happening to anyone else. Next time someone might die, I almost did because of the engine failure on a simple water pump .
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